Scott D. Pare
173 Lonsdale Farm Road
Cumberland, RI 02864
(774) 644-2270
S5pare@yahoo.com
 

 

 

EXPERIENCE

Fiber Customer Support Analyst 12/12- present
Verizon New England Inc. Providence, RI
 

Ø      Answer incoming calls from customers with order inquiry and/or trouble reports.

Ø      Provide customers with order status.

Ø      Provide customers with service activation support for Voice service calling features.

Ø      Provide customers with service activation support for Data service PC configuration, home router configuration, and/or email/internet applications.

Ø      Provide customers with service activation support for Video service set-top box configuration.

Ø      Issue customer and maintenance initiated service order corrections and changes.

Ø      Create trouble reports.

Ø      Provide customers with trouble status.

Ø      Perform analysis and isolation of trouble conditions.

Ø      Sort troubles into User, Voice Network, Data Network, Video Network & OS Plant categories.

Ø      Provide trouble resolution and closeout when possible.

Ø      Provide Home Network Equipment Support to customers.

Ø      Provide Home Jack and Wiring Support to customers when applicable.

Ø      Operate a PC/data terminal to maintain status of service orders and trouble reports in various FTTP operations databases.

Ø      Dispatching trouble reports and service orders to appropriate outside installation and repair forces and receiving close out information from those groups.

Ø      Negotiating dates, times and access arrangements associated with resolving customer service order fallout and trouble report. Customers may be irate or dissatisfied with our service.
 

 

Fiber Optic Splice Service Technician 6/05-12/12
Verizon New England Inc. Providence, RI
 

Ø      Installation of the fiber optic network (FiOS) in residential and business locations

Ø      Troubleshoot the network and customers equipment including voice, video, and internet

Ø      Basic wiring of PBX systems, router, modem, switches, televisions, and associated equipment

Ø      Placing, rearranging and removing outside telephone/fiber plant, including aerial, underground, buried, block and house cables, and associated hardware fixtures and equipment

Ø      Connecting wires, fiber optics, cables, and coax to terminals and attaching or detaching various kinds of hardware to wires, cables, buildings or poles

Ø      Inspecting, repairing and maintaining wires, coax, fiber optics, cables, and/or poles

Ø      Climbing poles, entering tunnels, buildings, crawl spaces, trenches and/or manholes to accomplish job tasks

Ø      Digging holes, laying cable and conduit in the ground, unrolling cable, and pulling and stringing wire and cable from pole to buildings and/or pole to pole

Ø      Operating Company motor vehicles of varying gross weights which may be used to tow auxiliary equipment and supplies

Ø      Operating construction type equipment, such as ladders, winches, cable reels, hydraulic aerial lifts, and using large hand tools in placing wires and related materials

Ø      Lifting, moving, and/or maneuver items such as ladders, tools, cable reels, manhole covers, and test equipment weighing up to 100 pounds

Ø      Removing water and other debris from manholes

Ø      Reading and interpreting engineering plans

Ø      Locating aerial and buried underground cables

Ø      Trained and qualified Fiber Optic Network

Ø      First Aid and CPR certified

Ø      DOT certified

 

 

Veterinary Technician 5/04-4/05
Charles River Laboratory Boston, MA
 

Ø      Perform various laboratory procedures in compliance with GLP regulations as they apply to the conduct of non-clinical research

Ø      Ability to read protocols and extract pertinent study information including a general understanding of the protocol format and its contents

Ø      Monitor health status of rodents (mice and rats) inside of a barrier facility

Ø      Technical and general laboratory skills include administration of test substances (IV, IM, IP, SQ), dosing and administration of anesthetic and analgesic agents, immunization and veterinary treatment, animal handling, and animal husbandry procedures

Ø      Monitor and assist investigators in surgery including sterile technique, suturing, etc.

Ø      Routine laboratory animal care including sanitation of animal quarters, cages, enrichment, and other related equipment

Ø      Drug inventory and distribution including controlled substances

Ø      Blood collection (IV and tail cuts)

Ø      Collect and record research data

Ø      Fluent in Microsoft Word and Excel, and other data entry software

 

EDUCATION

Information Technology 2012-present                                                                                                New England Institute of Technology – West Greenwich, RI

Veterinary Technology 1996
Mount Ida College - Newton, MA

Diploma 1991-1995
New Bedford High School - New Bedford, MA
 

 

REFERENCES

 

John Bristol

Verizon Manager

288 Allens Ave

Providence, RI 02909

401-487-7146

 

Donna Britton

Verizon Manager

1690 Main St.

Brockton, MA 02301

508-207-5504

 

Kevin Carolan

Verizon Manager

288 Allens Ave

Providence, RI 02909

401-447-6443